This page is intended to serve as the definitive source of information for our enrollment professionals.
Agent/Broker Service Line: 1-800-547-8156
Monday through Friday: 9:00am-5:00pm PST
The Broker Intent to Sell Form for Plan Year 2026 will be posted below on June 1st. If your Intent to Sell is accepted, you will be sent an email with the broker certification training link September 2025, from trainer@learn.trakstar.com.
Top Used Resources
Policy Documents
2024 Broker/ Navigator Newsletters
- 1/12/24 Broker / Navigator Newsletter
- 5/2/24 Broker / Navigator Newsletter
- 6/26/24 Broker / Navigator Newsletter
- 7/19/24 Broker / Navigator Newsletter
- 8/14/24 Broker / Navigator Newsletter
- 10/24/24 Broker / Navigator Newsletter
- 10/7/24 Broker / Navigator Newsletter
- 12/23/24 Broker / Navigator Newsletter
Broker Focus Group SSHIX Meeting 2024
Broker Focus Group SSHIX Meeting 2023
NABIP Presentations
Reference Materials
Reference Manuals & Useful Documents
- Plan Year 2025 Prep Rally Slide Deck
- Broker & Agent User Reference Manual
- Nevada Health Link Entity User Reference Manual
- Certified Enrollment Counselor (CEC) User Reference Manual
- Nevada Health Link Application and Enrollment Guide
- Broker Guidance for Building Book of Business
- Video Tutorial: Broker Guidance for Assisting Consumers with Delegations
- Video Tutorial: Guidance for Consumers to Designate a Broker
- Video Tutorial: Certified Enrollment Counselor for Assisting Consumer w/Delegations
- Dental Factsheet – How to Enroll in a Qualified Dental Plan
- Navigator/CEC/ Stakeholder Talking Points
- SBE Transition Internal Talking Points
- Broker Communication Email (PDF)
- FAQs Regarding Nevada Health Link Eligibility for Medicaid/CHIP enrollees during the Public Health Emergency
- Medicaid Continuous Coverage During the Public Health Emergency and Exchange Eligibility
- Nevada Health Link Guide for PHE Eligibility
- 2023 Federal Poverty Level (FPL) Chart – Effective 4/1/2023
- 2024 Federal Poverty Level (FPL) Chart – Effective 4/1/2024
On-Boarding Guides
The following documents will assist Navigators/CACs/EEFs (collectively referred to as Certified Enrollment Counselors or “CECs”) and Agents with gaining access to the Nevada Health Link SBE Platform:
Defining Assister Roles
Returning Agent: Those who assisted at least one consumer with Plan enrollment during Open Enrollment. A broker or agent in the marketplace is a licensed professional who helps consumers navigate the marketplace and enroll in health plans or other services
New Agent: means you did not assist any consumers with enrollment during Open Enrollment Period (OEP). This group includes:
- Agents/Brokers who may have assisted consumers with enrollments, but who did not assist consumers during (OEP).
- Agents/Brokers who may have assisted consumers with SEP enrollments, but who did not assist consumers during (OEP)..
Navigator: a trained individual or organization that helps people find health insurance coverage through the federal Marketplace. Navigators do not receive commissions.
Certified Enrollment Assister: a trained professional who helps people find health coverage options through the Marketplace:
Important dates:
- September – Broker/ Navigator annual training sent out.
- October 1 – Window Shopping for new plan year available.
- October 15 – Deadline to complete the Nevada Health Link’s New and Returning Broker & Agent Certification Course.
- November 1 to January 15– Open Enrollment Period. Nevadans enroll for qualified health plans on NevadaHealthLink.com
Contact information
The Broker Intent to Sell Form for Plan Year 2025 will be posted below on June 1st. If your Intent to Sell is accepted, you will be sent an email with the broker certification training link on September 3, 2024, from trainer@learn.trakstar.com.Agent/Broker Service Line: 1-800-547-8156
Monday – Friday: 9:00am-5:00pm PST
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