Will Agents/Brokers and EEFs be able to assist consumers by phone similar to how they can through web-brokers?

This question could have multiple answers depending on the intent, but in best trying to answer this we wanted to point out that consumers can access their accounts and applications via the web portal, and agents can access the accounts and applications of their clients via the web portal. What is not available (and currently not supported by any state based exchange (SBM) is the ability for web brokers to build their own front-end experiences using web service APIs made available by the Exchange.