This page is intended to serve as the definitive source of information for our enrollment professionals.
Agent/Broker Service Line: 1-800-547-8156
Monday through Friday: 9:00am-5:00pm PST
Top Used Resources
2024 Broker/ Navigator Newsletters
- 1/12/24 Broker / Navigator Newsletter
- 5/2/24 Broker / Navigator Newsletter
- 6/26/24 Broker / Navigator Newsletter
- 7/19/24 Broker / Navigator Newsletter
- 8/14/24 Broker / Navigator Newsletter
- 10/24/24 Broker / Navigator Newsletter
- 10/7/24 Broker / Navigator Newsletter
- 12/23/24 Broker / Navigator Newsletter
NABIP Presentations
Broker Focus Group SSHIX Meeting 2024
Broker Focus Group SSHIX Meeting 2023
Reference Materials
Reference Manuals & Useful Documents
- Plan Year 2025 Prep Rally Slide Deck
- Broker & Agent User Reference Manual
- Brokers and Agencies Specification (MODIFIED)
- Nevada Health Link Entity User Reference Manual
- Certified Enrollment Counselor (CEC) User Reference Manual
- Nevada Health Link Application and Enrollment Guide
- Broker Guidance for Building Book of Business
- Video Tutorial: Broker Guidance for Assisting Consumers with Delegations
- Video Tutorial: Guidance for Consumers to Designate a Broker
- Video Tutorial: Certified Enrollment Counselor for Assisting Consumer w/Delegations
- Dental Factsheet – How to Enroll in a Qualified Dental Plan
- Navigator/CEC/ Stakeholder Talking Points
- SBE Transition Internal Talking Points
- Broker Communication Email (PDF)
- FAQs Regarding Nevada Health Link Eligibility for Medicaid/CHIP enrollees during the Public Health Emergency
- Medicaid Continuous Coverage During the Public Health Emergency and Exchange Eligibility
- Nevada Health Link Policy Manual
- Nevada Health Link Guide for PHE Eligibility
- 2023 Federal Poverty Level (FPL) Chart – Effective 4/1/2023
- 2024 Federal Poverty Level (FPL) Chart – Effective 4/1/2024
On-Boarding Guides
The following documents will assist Navigators/CACs/EEFs (collectively referred to as Certified Enrollment Counselors or “CECs”) and Agents with gaining access to the Nevada Health Link SBE Platform:
Defining Assister Roles
Returning Agent: Those who assisted at least one consumer with Plan enrollment during Open Enrollment. A broker or agent in the marketplace is a licensed professional who helps consumers navigate the marketplace and enroll in health plans or other services
New Agent: means you did not assist any consumers with enrollment during Open Enrollment Period (OEP). This group includes:
- Agents/Brokers who may have assisted consumers with enrollments, but who did not assist consumers during (OEP).
- Agents/Brokers who may have assisted consumers with SEP enrollments, but who did not assist consumers during (OEP)..
Navigator: a trained individual or organization that helps people find health insurance coverage through the federal Marketplace. Navigators do not receive commissions.
Certified Enrollment Assister: a trained professional who helps people find health coverage options through the Marketplace:
Important dates:
- September – Broker/ Navigator annual training sent out.
- October 1 – Window Shopping for new plan year available.
- October 15 – Deadline to complete the Nevada Health Link’s New and Returning Broker & Agent Certification Course.
- November 1 to January 15– Open Enrollment Period. Nevadans enroll for qualified health plans on NevadaHealthLink.com
Contact information
Agent/Broker Service Line: 1-800-547-8156
Monday – Friday: 9:00am-5:00pm PST
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